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Frequently Asked Questions

• How do I know if a product is right for my child? + −
  Every product on STTY is tagged to the conditions it supports. You can also filter by diagnosis or browse our Resource Hub for expert guidance.
• Why does clicking "Buy on Amazon" take me to Amazon? + −
  Send Toys To You is a curated discovery site — we find, test and recommend the best tools for neurodivergent lives, and then send you directly to trusted retailers to complete your purchase. This means you always buy from an established, secure platform with its own returns and customer service in place.
• Is it safe to buy through your links? + −
  Completely. When you click through to Amazon, you're buying directly from Amazon or one of their trusted sellers — not from us. Your payment, personal details and order are all handled entirely by Amazon. We never see or store any of your purchase information.
• Do you make money from the links? + −
  Yes, and we're happy to be transparent about it. When you buy a product through one of our links, we earn a small commission from Amazon at no extra cost to you. This is what allows us to keep the site free, keep researching new products and keep growing the catalogue. Every recommendation is genuine — we only list products we'd recommend regardless.
• Why aren't you selling directly? + −
  For now, the affiliate model lets us focus on what we do best — finding and curating the right products for the neurodivergent community — without the complexity of stock, shipping and returns. As the site grows, we may introduce direct purchasing for selected products. If that's something you'd like to see, let us know.
• The product I want is out of stock on Amazon. What should I do? + −
  If a product is unavailable, Amazon will usually show you similar alternatives on the same page. You can also use the search bar on our site to find similar products we've already reviewed and listed. If you can't find what you need, drop us a message and we'll help point you in the right direction.
• Can I return something I bought through your site? + −
  Returns are handled directly by Amazon under their standard returns policy — usually 30 days for most items. You don't need to contact us; just go to your Amazon account and request a return from there. If you have any trouble, feel free to get in touch, and we'll do our best to help.
• Will the prices always match what's shown on your site? + −
  We do our best to keep prices up to date, but Amazon prices can change daily. The price shown on our site is a guide — always check the current price on Amazon before purchasing. The good news is Amazon prices often go down, so you may find it cheaper than we've listed.